ATS Acoustics FAQ for Canadian Customers

Please note: Our Canada warehouse is a new operation. Orders to Canada will begin shipping around November 20, 2008.

Q: Do you ship to Canada?

A: Yes! ATS Acoustic Panels are Made in the USA, but we warehouse many of our products in Canada for quick and cost-effective shipping. With a few exceptions, products that we don't warehouse in Canada are still available for special order.

Q: How do I place an order shipping to Canada?

A: Click the Canadian flag button in the top-right corner of your screen, then browse our web site and add the items you want to your shopping cart, checkout, and you'll all set.

Q: What about duties and taxes?

A: Since we ship all orders to Canada from our Canadian warehouse, there are no duties involved. GST/HST will be added to your order during checkout. We collect QST on orders shipping to Quebec. The recipient may be responsible for PST on orders shipping to other provinces, where applicable.

Q: What is the lead time for orders to Canada?

A: Items that are stocked in our Canada warehouse normally ship out the same day or next business day and arrive in 3-4 business days following shipment.

Items that are not stocked in our Canada warehouse are special order to Canada. This will be noted on the product pages on this web site where it applies. Special order items will be made-to-order at our factory in the U.S., and shipped to our Canada warehouse on the next truck going to Canada. The estimated maximum lead time is 4 weeks in this scenario.