Comments from ATSAcoustics.com Customers

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Rhonda and the staff were extremely helpful and wouldn’t accept my order until satisfied that there was enough resolution in my poster submission to meet “their” high standards! The last company I dealt with weren’t so concerned and the scan onto the acoustical panel was lopsided. It was incumbent upon me to fix it; they could learn a thing or two from ATS re: “Customer Satisfaction”! I’m totally pleased by the outcome of the ATS treatment & final result. As if the- “Best salesman is a Satisfied customer”, than consider me the best salesman here; no need to shop elsewhere. On top of that, the price was about 1/2 of what the other vendor charged me... Thanks Much!
- Larry A. from Queensbury, New York
 
I’ve been designing and building Low-Cost Recording Studio Furniture and items since 2005. I bought my "Naked" OC703 Panels from ATS and designed/built a Mounting Unit for them that ATS kindly shared on their website for years. I just received a bit of recognition in the June 2013 Sound On Sound Magazine in a DIY Article and want to thank ATS for their great products. One photo below and another to be posted.
- Bob from Bloomington, IL
 
Microsuede 24 x 48 Acoustic panels. I have six more along the front wall and plan on installing a cloud.
- Russell
 
I recently bought 4 acoustic panels and made some DIY studio gobos. They worked great on the first session. Thanks for a nice product at a great price.
- Shane
 
I purchased a 24x48 acoustic panel. It was so warped that it could not be hung. ATS quickly sent me another panel at no cost. Now I have 2 panels that are both warped, and cannot be hung. Think twice before you buy. Mike
- Michael from Seguin, Texas

Reply Comments: Hi, Michael. Thank you for your honest comments and for letting us know about this. We are so sorry that we let you down twice. We would really like to make this right in any way that we can. I’ve talked with Rhonda, the Sales Rep who handled your order, and suggested that she get in touch with you today with some ideas. Thanks again, Michael.
 
Thanks, ATS! Love my panels.
- Nick from Dallas , TX
 
Here’s some pictures of our studio project to show other customers what can be done with your acoustic fabric. Thanks ATS!
- Amber
 
I have installed the 12 pieces of 703 in the suspended ceiling grid after facing the panels with burlap left over from my original order. The result is spectacular !! The sound is clean and full. I can’t tell you how much I appreciate all ATS Acoustics has done to help me realize the playback experience I have wished for for over 3 years. I have attached some pictures. In the first one 2013-1 you can see the ceiling tiles. In some of the others you can see the floor to ceiling corner BASS traps. Thanks and have a GREAT Day !!
- Gary
 
Black microsuede 24 x 48 x 4 panels at Deep Roots Studio.
- Deep Roots Studio from Scottsdale, Arizona
 
DIY Panels at Octopus Music School. Made with Owens Corning 703 and original burlap fabric.
- Octopus Music LLC from New Brunswick, New Jersey
 
Big delivery from ATS Acoustics today! Can’t want to unwrap it.
- Kiwanda Sound Recordings from Pacific City , Oregon
 
Looking Good!
- Studio 1311 from Woodlyn, Pennsylvania
 

We found that ATS was extremely helpful in determining the type and amount of panels that we needed to solve the problem that we were having with our worship center. We faced a number of difficult and complex problems with our worship center. One was the slap and echo that we were getting off of the front wall. It created a variable sound effect to the ear of those who were listening in the audience thus giving us a very muddy and unclear sound. The second problem was just the amount of noise that the instruments were giving off on the platform that was being reflected and amplified by the front wall and then the back wall.

After consulting with ATS, we were able to treat our front wall with sound panels that were not only effective in treating theses problems but flexible enough to fit our space. Because of the varied sizes that ATS offered we were able to treat our space including the ceiling without having to have custom panels made which kept the cost reasonable. I would highly recommend ATS for your sound control needs. We will be calling them again in the near future for other rooms that we need to treat.


- Pastor Barry Todd from Rothesay Baptist Church, Canada
 
Here’s some pics of my new drum studio. The 4’ x 8’ panels work great! Can’t wait to get a few more. I will definitely order exclusively from ATS for all future purchases.
- Jack from Williamston, SC
 
We value our suppliers who really act as an extension of our own team. We appreciate the work that went into supporting this remarkable exhibition. - Sincerely, The Art Institute of Chicago
- Mike from The Art Institute of Chicago, IL
 

Thanks to the support from all of you, SHF has been able to continuously improve our brand with better equipment and a bigger studio space to film in. My vision for this company is to be the number one place for people to go to for not only the best workouts and exercise tips, but the best quality videos as well.

On behalf of myself and my team, thank you ATS Acoustics for supplying us with these amazing panels and a big thank you to our community for the continuous support.


- Scott Herman Fitness from Salem , Massachusetts
 
Thanks guys!
- AXION Media from Pawtucket , RI
 

I work for a company that supplies and maintains electrical equipment to the state utilities. My territory is Mississippi, Louisiana, Arkansas and East Texas.....so shortly after I sent you that email I was off to New Orleans to coordinate our restoration efforts for Hurricane Issac. I just returned Monday, so did not get all of your correspondence. (My business partner did but didn’t think it was important enough to tell me about considering the circumstances).

I must tell you that I’m absolutely stunned and overjoyed at the level of customer service ATS provides their customers. The fact that you replaced the damaged panel at your own expense reminds me of the "old days" when customer service meant something. It sure does to me!! I really was not expecting you to do that, I thought you might make a suggestion on how to prevent further damage and a possibly a little cosmetic repair.

I put up the new panel last night and per your earlier request will send you some pictures shortly. Along with the grey panels I got from you earlier, they have improved my sound quality dramatically and the "Austin Wine" panel is the absolute centerpiece of the room.

I wish all American companies shared your values. I thank you profusely, Cynthia,on a personal level for all your help, professionalism, and ATS in general for making a good product for reasonable prices and allowing their employees to show what the spirit of good business and customer service is all about. I will certainly reorder from your company and have already raved about you to several friends who are considering treatment for their home theaters as well, particularly after hearing the improvement in mine!!


- John
 
These are pictures of my home theater room.
  • 5 ATS Acoustic panels (24" x 36") 3 on the back wall and 2 on the side wall.
  • Electric Drop down Stewart 100" HD Silverhawk Screen
  • Cabernet Red Velvet Electric Open/Close Black out Drapes
  • Sony HD 3D Projector
  • Whole House controlled by "Control 4" A/V with Distributed Audio Video. Operated by iPad and iPhones

- Gary from Richmond , TX
 
These noise reduction panels really work!!! Such a difference, I’m glad we added them.
- Village Tavern from West Kennebuck, Maine
 
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Customer Comments

Thanks, ATS! Love my panels.
- Nick , TX
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